Terms and Conditions

About These Terms

These Terms and Conditions apply to interior decorating, consultation, styling, sourcing and related services supplied by Hervey Bay Interiors, referred to in these Terms as “we”, “us” or “our”.

The person who books, purchases or approves the services is referred to as “you” or “the client”.

A separate written proposal, quotation, email or invoice may contain additional details specific to your project. Where there is an inconsistency, the project-specific written terms will apply to the extent of that inconsistency.

Our Services

Depending on the service selected, Hervey Bay Interiors may provide:

• complimentary 15-minute introductory consultations
• in-home decorating consultations
• room refresh and restyling advice
• furniture-layout and room-flow recommendations
• colour, fabric, wallpaper and furnishing selections
• mood boards and decorating concepts
• furniture, lighting, rug and accessory sourcing
• shopping and supplier assistance
• pre-sale, downsizing and retirement-living styling
• additional decorating assistance by agreement

The exact scope of work will be described on the relevant service page, quotation, proposal or invoice.

Bookings and Consultations

Complimentary introductory consultation

The complimentary 15-minute consultation is intended to provide a brief opportunity to discuss your home, your main concerns and the type of service that may be suitable.

Detailed decorating, layout, colour or product-selection advice is not ordinarily provided during this introductory consultation.

In-home appointments

In-home consultations and other paid appointments are arranged separately after the introductory consultation or direct enquiry.

A booking is not confirmed until any required payment has been received and we have confirmed the appointment date and time.

Standard travel within Hervey Bay may be included where stated. Travel outside the normal service area may incur an additional fee, which will be disclosed before the appointment is confirmed.

Prices and Payment

All prices are stated in Australian dollars. GST will be included where applicable.

Standalone consultations

Fixed-price decorating packages

Unless otherwise stated in writing:

• a 50% deposit is required before work begins
• the remaining balance is payable before final plans, mood boards, product lists or completed project documents are supplied
• work may be paused while an invoice remains overdue

Hourly services

Additional decorating, sourcing, shopping or styling work is charged at the hourly rate stated in the quotation or on the website.

We may require an agreed block of time to be paid in advance. Additional approved time may be invoiced separately and will be payable by the due date shown on the invoice.

Larger projects

Multi-room or larger decorating projects may be divided into stages. Deposits, progress payments and final payments will be described in the written proposal.

Overdue payments

Where an amount is overdue, we may pause further work or withhold incomplete project material until payment is received. This does not affect any rights you may have under the Australian Consumer Law.

Cancellations and Rescheduling

Consultations

• More than 48 hours’ notice: you may reschedule once without charge or request a refund
• Between 24 and 48 hours’ notice: a reasonable cancellation charge of up to 50% of the consultation fee may apply
• Less than 24 hours’ notice or failure to attend: the consultation fee may be retained to reasonably compensate for the appointment time reserved

Genuine emergencies and exceptional circumstances will be considered reasonably.

Decorating packages and project work

You may cancel a decorating package or project by giving written notice.

If work has already commenced, you will be responsible for:

• work reasonably completed up to the cancellation date
• approved expenses already incurred
• reasonable supplier or third-party charges that cannot be recovered

Any remaining unused portion of money paid will be refunded after those amounts have been deducted.

Cancellation by Hervey Bay Interiors

If we need to cancel an appointment, we will offer a suitable alternative date or refund the amount paid for the cancelled service.

Client Responsibilities

You agree to:

• provide accurate information about the property, project, budget and intended use of the space
• identify any relevant access restrictions, hazards or safety concerns before an in-home appointment
• ensure that we can safely and lawfully access the property at the arranged time
• advise us of any rental, body corporate, retirement-village or other approval requirements
• check measurements, product information and specifications before placing an order where you purchase directly
• make final decisions about purchases, colours, products and implementation

You are responsible for obtaining any required consent from a property owner, body corporate, village operator or other authorised person before making physical changes to a property.

Products, Purchases and Third-Party Suppliers

Direct client purchasing

Wherever practical, you will purchase approved furniture, furnishings, accessories and other products directly from the relevant retailer or supplier.

This means that the purchase contract, payment, receipt, delivery arrangement and product warranty will generally be between you and that supplier.

Orders placed on your behalf

Where we agree to place an order on your behalf, the full product price, delivery charges and any disclosed ordering fee must be received in cleared funds before the order is placed.

Hervey Bay Interiors is not required to personally finance or carry the cost of products ordered for a client.

Availability and variations

Product prices, availability, production times and delivery dates may change without notice because they are controlled by third-party suppliers.

Colours, patterns, natural materials and finishes may appear different under varying lighting conditions or on different screens. Fabrics, timber, stone and handmade products may also contain natural or production variations.

Where an item becomes unavailable, we may suggest a reasonable alternative for your approval. We will not substitute an item without your agreement.

Delivery, assembly and installation

Delivery, assembly, trades, installation and removal services are not included unless specifically stated in writing.

Third-party suppliers and trades remain responsible for their own products and services, subject to your rights under applicable law.

Nature of Decorating Advice

Hervey Bay Interiors provides interior decorating and styling advice. Unless expressly agreed otherwise, our services do not include architectural, structural, engineering, building, electrical, plumbing, legal, financial or other regulated professional advice.

Any work requiring a licence, technical certification or professional approval must be assessed and completed by an appropriately qualified and licensed professional.

Decorating recommendations involve personal taste and judgment. We will consider the information you provide, but we cannot guarantee:

• that every suggestion will match every person’s taste
• that products will remain available indefinitely
• that a decorating change will increase property value
• an exact visual match between digital images, samples and the finished product

You remain responsible for approving the final selections and deciding whether and how recommendations are implemented.

Project Changes, Timing and Delays

Changes to the approved scope may affect the price and estimated completion time.

We will discuss additional work and obtain approval before incurring material additional fees.

Estimated timeframes are provided in good faith. Delays may occur because of:

• supplier stock shortages or discontinued products
• manufacturing or freight delays
• delayed client decisions or information
• changes to the approved scope
• illness, emergency, severe weather or events beyond control

We will communicate material delays and work with you to arrange a reasonable alternative.

Intellectual Property

Unless otherwise agreed in writing, Hervey Bay Interiors retains ownership of original mood boards, layouts, written concepts, templates, presentations and other creative material prepared for your project.

Once all applicable fees have been paid, you may use the final material supplied to you for your own personal property and project.

You must not resell, publish, reproduce for commercial purposes, provide to another decorating business or use our material for a separate property without written permission.

Product images and other third-party material remain the property of their respective copyright owners.

Photography and Project Images

We will not publish identifiable photographs of your home or project for marketing purposes without your consent.

Where permission is provided, photographs may be used on the Hervey Bay Interiors website, portfolio, social media accounts or marketing material.

You may withdraw permission for future use by contacting us in writing. This may not require us to recall printed material or remove content already lawfully shared by third parties.

Australian Consumer Law

Where a service does not comply with an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances and the nature of the failure.

To the extent permitted by law, Hervey Bay Interiors is not responsible for loss caused solely by:

• a client’s decision not to follow the advice provided
• inaccurate or incomplete information supplied by the client
• unauthorised alterations to our recommendations or project material
• a third-party supplier, trade or service outside our reasonable control

This provision does not limit liability where doing so would be unlawful.

Use of This Website

Website content is provided for general information about Hervey Bay Interiors and its services.

While reasonable care is taken when preparing website content, prices, offers, product information and availability may change.

Images may be used to illustrate a style, service or decorating concept and may not represent the exact product or service ultimately supplied.

Links to third-party websites are provided for convenience. We do not control those websites and are not responsible for their content, security or privacy practices.

You must not misuse the website, attempt unauthorised access, introduce malicious code or copy website content for commercial use without permission.

Privacy

We may collect contact information, property details, photographs, project preferences and payment-related information where reasonably required to respond to enquiries or provide services.

Personal information will be handled in accordance with our Privacy Policy.

Payment information processed through an external payment provider is also subject to that provider’s terms and privacy practices.

Questions, Concerns and Complaints

Please contact Hervey Bay Interiors promptly if you have a question or concern about a service, invoice or recommendation.

We will consider complaints reasonably and aim to resolve them directly and professionally.

You can contact us through the website contact page.

General Terms

Changes to these Terms

We may update these Terms from time to time. The version applicable to your booking will generally be the version available when your booking or project was confirmed, unless a change is required by law or agreed with you.

Severability

If any provision is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

No waiver

A delay in exercising a right does not automatically waive that right.

Governing law

These Terms are governed by the laws applying in Queensland, Australia. The parties submit to the courts and tribunals with jurisdiction in Queensland, subject to any applicable consumer rights.