Privacy Policy

1. About Hervey Bay Interiors

Hervey Bay Interiors provides interior decorating, home styling, room refresh, furniture selection, colour advice and related services to clients in Hervey Bay and surrounding areas.

We are committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Personal Information We May Collect

The types of personal information we may collect depend on how you interact with us and may include:

• Your name
• Email address
• Telephone number
• Residential address or service location
• Information submitted through our website or enquiry forms
• Appointment and consultation details
• Information about your home, rooms, decorating preferences and budget
• Photographs, plans or measurements you provide to us
• Communications between you and Hervey Bay Interiors
• Records relating to quotations, services and payments
• Technical information such as your IP address, device, browser and website activity

We will generally only collect sensitive information where it is reasonably necessary, you have consented, or collection is otherwise authorised or required by law.

3. How We Collect Information

We may collect personal information directly from you when you:

• Contact us by telephone, email, social media or our website
• Complete an online enquiry or contact form
• Book an appointment through Calendly or another booking service
• Request a quotation or engage our services
• Participate in a consultation
• Subscribe to updates or promotional communications
• Provide photographs, plans, measurements or project information
• Interact with our Facebook, Instagram or other social-media accounts

We may also collect information automatically when you use our website through cookies, analytics tools and similar technologies.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and consultation requests
• Arrange appointments and in-home consultations
• Provide interior decorating and styling services
• Prepare proposals, recommendations, plans and quotations
• Communicate with you about your project
• Process invoices and maintain business records
• Manage our relationship with you
• Improve our website, services and customer experience
• Measure the effectiveness of our advertising
• Send marketing communications where you have consented or where permitted by law
• Comply with our legal and regulatory obligations
• Protect our business, website and customers from misuse or fraud

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to help the website operate, remember preferences, understand website use and measure advertising performance.

Depending on our website configuration, we may use services such as Google Analytics, Google Ads, Google Site Kit, Meta advertising tools and similar platforms. These services may collect information including:

• IP address and approximate location
• Browser and device type
• Pages viewed
• Time spent on the website
• Links or buttons selected
• Referral source
• Online identifiers and advertising information

This information helps us understand how visitors use our website and whether our advertising leads to enquiries or bookings.

You can restrict or disable cookies through your browser settings. Some parts of the website may not operate as intended if cookies are disabled.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

• Website hosting and technology providers
• Email and cloud-storage providers
• Booking and scheduling providers such as Calendly
• Google, Meta and website analytics providers
• Accountants, bookkeepers, insurers and professional advisers
• Suppliers, tradespeople or other providers involved in your project, with your knowledge or consent
• Payment-processing providers
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

7. Overseas Service Providers

Some technology, analytics, email, cloud-storage, booking and advertising providers we use may store or process information outside Australia.

These locations may include the United States and other countries in which those service providers or their related companies operate.

Where applicable, we take reasonable steps to use reputable providers and protect personal information disclosed to overseas recipients.

8. Photographs and Project Images

During a consultation or decorating project, photographs may be taken or supplied to help us provide recommendations and services.

We will seek your permission before using identifiable photographs of your home, property or project for our website, portfolio, advertising or social-media accounts.

You may withdraw permission for future use by contacting us, although we may not be able to remove material that has already been printed, shared or lawfully published.

9. Direct Marketing

With your consent, or where otherwise permitted, we may contact you about services, decorating ideas, promotions or business updates that may be relevant to you.

You can unsubscribe at any time by using the unsubscribe option in the communication or by contacting us directly.

We will not continue to send direct marketing communications after receiving a valid request to unsubscribe.

10. Security and Retention

We take reasonable administrative, technical and physical steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include password protection, access controls, secure website connections, reputable service providers and regular software maintenance.

No internet transmission or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business requirements and applicable legal obligations. When information is no longer required, we may securely delete, destroy or de-identify it.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, we may lawfully refuse access or correction. If this occurs, we will generally explain the reason where permitted.

12. External Websites and Social Media

Our website may contain links to external websites, social-media platforms or third-party services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

13. Privacy Complaints

Please contact us if you have a question or complaint about the way we have handled your personal information.

Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge your complaint promptly and respond within a reasonable period.

If applicable and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal obligations.

The current version will be published on this page and the date of the latest update will appear below.